So you’ve got some facebook and Twitter fans, people are liking and commenting on your pages—but what does that lead to? How can you capitalize on this? By turning your fans into your biggest brand advocates. Here’s how to do it.
- First identify who are your brand advocates. These are the people commenting, sharing, and regularly engaging with your brand at a higher caliber than most fans.
- Make them feel special. Send a message or email to those individuals thanking them for participating in your online community and encourage them to continue to interact.
- Reward them. If they’ve done a truly great job spreading the word about your company offer them a gift card, free lunch or guest blog post.
- Build a relationship. Chances are that if a brand advocate likes your company their friends and family will too. Value their connections. Encourage them to share and continue to share content with others by forming a relationship with them. They’ll feel honored and you’ll have a strong brand supporter on your side.
Want to find out how to turn you biggest complainers into satisfied customers? Check out this article from FastCompany.